Our Returns Policy

We want you to love what you’ve ordered. If something’s faulty, damaged, or not what you ordered, we’ll always put it right. For change-of-mind returns, please see the conditions below.

Change of mind: You have 14 days from receiving your order to notify us if you’d like to return it for a refund. To qualify, your item must be:

• Unused
• In the same condition you received it, including any tags, seals or protective packaging still attached
• Returned in its original packaging

Items returned outside these conditions (used, missing packaging, tags removed, hygiene seals broken) cannot be refunded and may be sent back to you at your cost.

Change-of-mind returns are refunded to your original payment method, minus original shipping costs. Return postage is the customer’s responsibility.

Items We Can’t Accept Back

• Gift cards
• Personalised items (made especially for you)
• Opened home fragrance items (candles, wax melts, reed diffusers) once used or unsealed
• Sale items (non-refundable)

Faulty or Damaged Items

If your item arrives faulty or damaged, this doesn’t fall under the above — you’re entitled to a refund or replacement regardless of the 14-day change-of-mind conditions. Just contact us within 48 hours with clear photos and we’ll sort it quickly.

Refunds

Once your return arrives, we’ll inspect it against the conditions above and email you with the outcome. Approved refunds go back to your original payment method — banks can take a few days to show it, so do check with them before getting in touch again.

Exchanges

Faulty or damaged items can be exchanged for the same item — just email us.

Lost Items

Please allow 21 days from purchase before treating an order as lost. Still missing after that? Let us know.

Sending Items Back

Email us for the return address. Return postage is the customer’s responsibility, and we recommend a tracked service for higher-value items. Please include your order number with the return.